The role of Gemini Vehicle Solutions is to provide customer mobility, vehicle repair and claims support services to insurers, intermediaries, bodyshops and the end user.

Whether it is First Notification of Loss, motor engineering, Personal Injury case management or a host of other support services, Gemini can create the right package of support and delivery to suit the needs of every client. Whether provided on an ‘in house’ basis by Gemini resources or by partnering with trusted suppliers, we are a ‘one stop’ shop for the full range of claims support services that can be accessed on a menu driven, pay-as-use basis or as part of a wider contractual arrangement.

For insurers, fleets and claims managers, TPI schemes are a core offering of Gemini. Specialist teams of highly trained personnel are exclusively geared to early intervention with third party policyholders and the provision of a range of vehicle hire, repair and PI management support.

In addition to receiving referrals from external sources such as an insurer FNOL centre we are also able to offer 24/7 ‘hotlines’ for third party direct reporting of incidents.

Gemini is a Tier 1 ABI approved Credit Hire supplier that adopts a fresh and ethical trading stance in this sometimes difficult market. A clear focus on customer service and cost control means that we are firmly aligned with those insurers, intermediaries and bodyshops who are seeking to maximize customer satisfaction whilst delivering legitimate income and profit opportunities that are sustainable and reasonable.

For fleets, motor manufacturers and insurers we are able to provide a full range of accident management options including First Notification, a national network of approved repairers and full engineering support where needed. Specialist expertise in the early management of total losses can bring substantial savings to our customers as can our ability to provide hire vehicles and specialist repair capability of commercial vehicles and motor bikes.

Managing an insurer nominated network of repairers, providing supplier audit services and organizing the tender process for a new supply network are just a few of the projects that we have worked on with our clients.

Designing new ‘solus’ supply solutions, regional/group arrangements and creating specialist repair networks plus our ability to place and progress manage repairs on a national scale mean that there are few areas of repair management where we cannot design and deliver exciting new solutions bringing real added value for our clients.

Ownership of a growing chain of our own bodyshops plus a willingness to invest in new joint ventures with chosen clients means that we can bring bodyshop best practices right to the doors of our customers. Having previously built the largest chain of independently financed bodyshops in the UK, and gaining a deserved reputation for innovation and vision, means that we can always provide the very best standard of services, cost control and policyholder satisfaction.

www.gvsbodyshops.co.uk

Using our own fleet or those of carefully chosen partners, Gemini has access to over 54,000 vehicles with which to meet the needs of policyholders, fleet drivers and the corporate hire market. A national service of standard, prestige and specialist vehicles including taxis and motorbikes means that we can meet the needs every type of demand from any source.

Robust and rigorously enforced service levels help to guarantee that customers needing replacement vehicles are inconvenienced as little as possible and are able to remain mobile whilst their own vehicle is off
the road.

With credit hire now an integral part of the mobility supply chain we believe there is a need to establish clear and independent assessment of supplier invoices and help to ensure accuracy, honesty and transparency on all sides. Working with our IT partners, Gemini have created a unique software application that can be used by insurers and others to automatically check the validity of invoices from credit hire operators.

Average savings of over 30% are being achieved and the software service can be further supported by an outsourcing facility to manage the whole of the negotiation and settlement process if required.