Bespoke Design brings Competitive Advantage
Recent projects undertaken by Gemini serve to emphasise the role that we play in delivering real advantage to our clients. Not satisfied with merely providing a top class service we are always seeking to secure additional benefits for our customers to help them to achieve their objectives:-
- A comprehensive First Notification claims review service accompanied a recent proposal to provide Credit Hire and Third Party Intervention support to a major insurer.
 By adopting this holistic approach and recommending a wide range of improvements in current claims notification processes we were able to secure additional benefits and income streams to our client whilst enhancing the standards and integrity of the services to be provided to the end user.
- A major chain of brokers was suffering claims notification leakage with their customers regularly choosing to by-pass the broker provided services.
 A combination of fresh marketing ideas from Gemini plus a complete re-design of their in-house claims service meant that customer usage increased by 30% along with a corresponding increase in broker income and opportunities for improved customer retention. Credit hire opportunities increased substantially and Customer Satisfaction ratings rose dramatically.
Gemini Vehicle Solutions aims to bring not just a standard set of ‘off the shelf’ solutions but a genuinely fresh and different approach to the provision of claims support services. Our holistic approach to the claims issues that our clients face means that we can bespoke design brand new services as well as developing our existing offerings in order to create real advantage for our customers.
Key Facts
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First Notification review service enhances customer offering |
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New opportunities for income generation and customer satisfaction |
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Customer usage increased by 30% |
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